Delievry/Merchandiser Position
Central City Distribution Co
Job Description
Job Title: Delivery Driver/Merchandiser
Reports To: Sales Executive
FLSA Status: Non-Exempt
Summary: Drives truck or automobile over established route to deliver products or render services, collects money from customers, and makes change by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
- Drives truck to deliver such items as beer, soft drinks, bakery products, dry cleaning, laundry, specialty foods, and medical supplies to customer's home or place of business.*
- Collects money from customers, makes change, and records transactions on customer receipt.*
- Secures customer payments as directed, and notifies management of deviation in payment procedures.*
- Listens to and resolves service complaints.*
- Places stock on shelves or racks.*
- Sets up merchandise and sales promotion displays or issues sales promotion materials to customers.*
- Collects or picks up empty containers or rejected or unsold merchandise.*
- Loads truck when necessary.*
- Performs routine maintenance on truck.*
- Provides good on-site customer service such as, following through on all aspects of service, troubleshooting and resolving problems, remaining courteous, friendly, helpful and informative at all times.*
- Ensures account numbers are recorded on all submitted customer payments.*
- Issues or obtains customer signature or monies on receipt for pickup or delivery.*
- Cleans inside of truck.*
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Education/Experience:
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Certificates and Licenses:
Valid driver's license
Knowledge, Skills and Other Abilities:
- Oral communication skills
- Written communication skills
- Reading skills
- Customer service
- Customer relations
- Organization
- Diplomacy
- Math aptitude
- Time management
- Currency aptitude
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl and talk or hear. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to see color.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to work in high, precarious places and outdoor weather conditions. The employee is occasionally exposed to vibration.
The noise level in the work environment is usually loud.
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